Shipping Policy

Last updated on: November 28, 2025

At PRIYA SHANKAR, we are dedicated to delivering your order promptly and securely.

Processing Time: All orders are processed and handed over to our courier partners within 0-7 business days.
Shipping Partners: For domestic orders, we ship through registered courier companies like DTDC, Delhivery, and Speed Post. For international orders, we use partners like DHL and FedEx.
Estimated Delivery Time: Once shipped, you can expect your order to be delivered within:
- Domestic: 3-7 business days.
- International: 7-15 business days.
Shipping Costs: [IMPORTANT: You must replace this line with your actual shipping fees. Here are some examples:]
- Example 1 (Free shipping offer): "We offer free shipping on all prepaid orders across India. For Cash on Delivery orders, a flat rate of ₹100 will be charged."
- Example 2 (Flat rate): "We charge a flat shipping rate of ₹80 for all orders within India."
Tracking: Once your order is shipped, we will send the tracking information to the email address you provided during registration. While PRIYA SHANKAR is not liable for delays caused by the courier company, we will offer our full assistance in tracking your package.

We understand that you might change your mind.

Timeframe: Cancellations will be considered only if the request is made on the same day of placing the order.
Condition: A cancellation request cannot be approved if the order has already been dispatched from our warehouse or has been handed over to our logistics partner.
How to Cancel: To cancel your order, please contact our customer service team immediately with your Order ID. You can find our contact details in the "Contact Us" section below.

We take great care in ensuring the quality of our products. However, if you receive a product that is not up to the mark, we are here to help.

Eligibility for a Return:
You are eligible for a return or replacement under the following circumstances:

You received a damaged or defective product.
You received a product that is different from what you ordered (wrong item).
The product received does not match the description or images shown on the website.

Process to Initiate a Return:

Notify Us Promptly: You must inform our customer service team within the same day of receiving the product. Any requests made after this period will not be entertained.
Provide Proof: Please provide your Order ID and share clear photos or a short video of the damaged, defective, or incorrect product. This helps us resolve your issue quickly.
Await Approval: Our team will review your request. Once the issue is verified and approved, we will guide you on the next steps.

Conditions for a Return:

The product must be unused, unworn, and in its original condition.
The product must be returned in its original packaging, including all tags, boxes, and accessories that came with it.

Once a return is approved, we will process your refund.

Refund Approval: After we receive the returned product and it passes our quality check, we will notify you of the approval of your refund.
Mode of Refund: If approved, your refund will be processed to your original mode of payment used at the time of purchase. The refund will be initiated through our payment gateway, Pay10.
Refund Timeline: It will take 6-8 business days for the amount to reflect in your account after the refund has been processed from our end.

Please Note:

This policy does not cover damages resulting from misuse, neglect, or accidents after the product has been delivered.
In case of products that come with a manufacturer's warranty, please refer the issue directly to the manufacturer.

For any questions, complaints, or assistance related to shipping, cancellations, and refunds, please reach out to our customer service team:

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